FREQUENTLY ASKED QUESTIONS
Transport times can vary depending on distances, specific transport legs, any special requirements you may have, and sometimes events that are outside of our control.
Our standard transit days are available when you request a car transport quote.
Auto Freight provides transit insurance, which covers your vehicle for specific incidents during its journey with us. This insurance primarily offers protection against theft and accidental damage that may occur while the vehicle is in our custody, from the moment of collection to delivery.
However, it’s important to note that there are certain exclusions, such as damage from stone chips, hail, or other circumstances beyond our control. We recommend discussing with our team for a comprehensive understanding of what our transit insurance covers to ensure peace of mind during your vehicle’s transportation.
At Auto Freight, our specialisation is in the transport of operational vehicles. Generally, we do not handle the transportation of non-running or damaged vehicles. However, we understand that each situation is unique. For guidance tailored to your specific vehicle, we encourage you to reach out to our Customer Relations Officers at 1300 66 99 36. Our team is more than happy to discuss your particular requirements and provide the best possible advice.
Transporting a vehicle to Western Australia involves adherence to stringent quarantine regulations. These measures are in place to prevent the spread of exotic pests, diseases, and weeds from other regions of Australia. Before Auto Freight picks up or you drop off your vehicle at our depot, it is crucial to ensure that your vehicle is meticulously cleaned. This includes removing all mud, plant material, and insects, not just from visible areas like the windscreen and grill but also from less noticeable spots such as the wiper well and under the wheel arches. Failing to comply with these standards could result in fines during Western Australia’s quarantine inspection. For comprehensive details about these regulations, please visit the Quarantine WA website.
For safety and compliance reasons, we require that vehicles are completely free of personal items, spare parts, and dangerous goods during transportation. This policy ensures the safety of our transport process and adherence to regulatory weight limits. Loose items in vehicles can potentially cause damage or safety hazards. To facilitate a smooth and secure transport experience, please ensure your vehicle is emptied of these items before it is handed over to Auto Freight.
Auto Freight stands apart as a direct service provider, not a broker. We proudly own and operate our fleet of car carrier trucks and trailers. This direct handling of car shipping Australia-wide allows us to maintain high standards of service and ensures that every aspect of your vehicle’s transportation is managed by our skilled team.
At Auto Freight, we offer various convenient payment options to suit your needs. These include Visa, MasterCard, American Express, and Direct Deposit. For all private bookings, we require payment in advance before accepting your vehicle for transport. This policy ensures a smooth and efficient booking process, allowing us to provide you with the best possible service.
Yes, it’s important for either you or an appointed representative to be present at both the pickup and delivery of your vehicle. This presence is crucial for a couple of reasons: it allows for a comprehensive inspection of the vehicle, and it enables the safe handover of keys to our driver.
For the security of your vehicle, we strictly release it only to the individual specified in the booking. Therefore, nominating a reliable person to be present during these handovers is essential for a smooth and secure process.
Auto Freight uses three main methods for successful car shipping Australia-wide, ensuring versatility and efficiency. These include transportation via specialised car carrier trailers, car-carrying rail services, and boats.
Regardless of the chosen method, our priority is the safety and security of your vehicle. We implement stringent precautions to guarantee that your vehicle is safely loaded and securely fastened, ready for its journey.
At Auto Freight, we offer flexible car transport solutions tailored to your needs. Our services include both depot-to-depot and door-to-door car transportation options.
To determine the best fit for your requirements, we encourage you to connect with our team. They will help you assess and choose the service that aligns perfectly with your transportation needs.
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EXCELLENT
Based on 79 reviews
Posted on Google
Chris Devlin16 October 2023Vehicle delivery to Tas. Reliable trusting service. Great clear communication at all times. Once it landed in Tas the truck driver was fantastic also with great communication. This was a peace of mind Highly recommended service. Would not hesitate to trust them again. THANKYOU AGAINPosted on Google
S H10 October 2023After navigating the minefield of Transport companies and Quote generating sites I stumbled upon Auto Freight. I wish I had found them sooner. Took one email and one phone call. Cihan knew exactly what I was after and had the car picked up from pickles in less than 24 hours after making contact. I had spent days !!! waiting on pickles and dealing with a number of other freight companies all to no avail. But it gets better !!! Not only was it done fast and efficiently, the price was very competitive. My car arrived safe and sound with ZERO issues or problems. So Kudos to Cihan and the team, another very happy customer. I know where to go next time !Posted on Google
David Geeson26 September 2023Comunication was great ,delivery time was superb and care for the vehicle was great.Excelant.Posted on Google
Ilker C4 September 2023I got my car transported from Sydney to Adelaide. Very pleased with the service and support provided by the staff (Cihan).Posted on Google
Chris Rolls27 July 2023These guys transported our car that we bought in Sydney up to Brisbane. They were awesome. Highly recommended!Posted on Google
Josh Paul24 July 2023Outstanding service and fast delivery. This was my first time transporting a car and my lengthy research paid off. Auto Freight were easy to deal with and communicated with me along the way. I highly recommended Auto Freight to everyone.Posted on Google
Kellie Shedden13 July 2023This company was very reasonably priced. They adhered to their pick up and drop off times and kept me informed throughout the process. I would highly recommend this companies customer service. Will use again.Posted on Google
Erik Johnsson10 July 2023Booking was easy, any questions asked via email were answered very quickly. Car was dropped off to destination with no issues at all. Would definitely use them again.Posted on Google
Anne Day Celebrant19 June 2023Great service from Auto Freight. The office staff are super friendly and efficient. Made getting my car from Sydney right into the carport of the new owner in Adelaide stress free.Posted on Google
Tankie Young30 May 2023Very easy to deal with, professional and great customer service.
